Enterprise Quality.
Startup-Friendly Price.
SLA-backed support with contractual breach credits, named account managers, and full IP ownership — at 40–60% below comparable Western agency rates.
200+
Companies Served
98%
Client Satisfaction
0
Hidden Fees
48hr
Quote Turnaround
Choose Your Coverage
Every plan includes a written SLA contract. Pick the tier that matches how critical your system is.
Basic
For startups, solo founders, and low-traffic internal tools.
- Support hours: Mon–Fri, 9am–6pm IST
- First response time: 8 business hours
- Critical resolution: 3 business days
- Support channels: Portal + Email
- Dedicated resource: Shared team
- Max active tickets: 5
- Uptime guarantee: Not included
- Proactive monitoring: Not included
- Monthly review call: Not included
- SLA breach credits: Not included
Pro
For growing SMBs and customer-facing applications.
- Support hours: Mon–Sat, 8am–10pm IST
- First response time: 4 business hours
- Critical resolution: 1 business day
- Support channels: Portal + Email + WhatsApp
- Dedicated resource: Named Project Manager
- Max active tickets: 20
- Uptime guarantee: 99.5%
- Proactive monitoring: Automated alerts
- Monthly review call: Monthly
- SLA breach credits: Included
Enterprise
For large corporates and mission-critical systems.
- Support hours: 24×7×365
- First response time: 1 hour (CRITICAL: 30 min)
- Critical resolution: 4 hours
- Support channels: Portal + Email + WhatsApp + Phone + Slack
- Dedicated resource: Dedicated team + Account Manager
- Max active tickets: Unlimited
- Uptime guarantee: 99.9%
- Proactive monitoring: 24×7 NOC
- Monthly review call: Weekly
- SLA breach credits: Contractual
All prices exclude applicable taxes · Minimum 3-month commitment · Annual plans available at a 10–15% discount
More Value. Lower Cost.
We're not cheap — we're cost-efficient. Senior Indian engineering talent, a lean delivery model, and no middlemen mean you get enterprise-grade output without enterprise-grade overhead.
vs. UK / US Agencies
40–60% less
- Same senior-level engineers
- Same sprint-based delivery model
- Contractual SLA included
- No timezone penalty for India clients
vs. Freelancers
Lower risk, more accountable
- Written SLA — freelancers don't offer this
- Team continuity if one person is unavailable
- Full process, not just code delivery
- Monthly compliance reports and reviews
vs. In-House Hiring
50–70% lower TCO
- No recruitment cost (₹2–5L per hire)
- No bench cost during slow periods
- Instant scale-up or scale-down
- Senior expertise without senior salary risk
SoftGodam vs The Alternatives
See what you actually get — and what you miss — across different engagement models.
Not Just Cheaper — Actually Better
Price competitiveness means nothing without quality. Here's how we guarantee both.
Senior-Only Engineering
Every client-facing engineer has 5+ years of commercial experience. We don't put juniors on production systems without senior oversight.
Sprint Demos Every 2 Weeks
You see working software every fortnight — not a progress report. If something isn't right, we course-correct before it costs more to fix.
Zero-Surprise Handovers
We document as we build. Architecture decisions, data models, deployment runbooks — all maintained in your repository throughout the project.
Security-First Development
Every build includes OWASP Top 10 checks, dependency audits, secrets scanning, and a final security review before go-live.
Post-Launch Accountability
Our SLA support kicks in the moment you go live. We don't close the ticket when the code ships — we stay until the business outcome is confirmed.
Cost-Efficient Delivery
India-based senior talent, lean sprint process, and no middlemen. Enterprise-grade output at 40–60% of equivalent UK or US agency rates.
Built-In from Day One
These aren't upsells. Every SoftGodam contract ships with these as standard — because accountability shouldn't be an add-on.
Written SLA Contract
Every tier includes a signed SLA with response targets, breach credits, and exit terms — not just verbal commitments.
Response Tracking
Every ticket is time-stamped. We self-audit SLA compliance and share a monthly report with you.
Client Portal
Submit, prioritise, and track every issue in your dedicated portal. Full history, zero email chains.
Hotfix Pipeline
Critical fixes bypass the normal queue. A separate escalation path means faster resolution when it counts.
Named Contact
Pro and Enterprise clients get a named account manager who already knows your system before a crisis hits.
Domain Onboarding
Every support engineer is briefed on your stack, architecture, and business context — not dropped in cold.
Full IP Ownership
Every line of code we write belongs to you. Documented handover and 30-day exit clause in every contract.
Monthly Health Reports
Receive a detailed system health report each month — uptime, ticket trends, and recommendations.
Quarterly Business Review
Enterprise clients get a quarterly strategic review to align technical roadmap with business goals.
What Clients Say About Our Value
Real feedback on pricing, quality, and what it's like to work with us — from clients who made the comparison themselves.
"We benchmarked SoftGodam against two other vendors. They were 35% cheaper and the only one that offered contractual SLA breach credits. Zero missed SLAs in 18 months. The ROI has been exceptional."
Rohit Menon
CTO, FinServ Corp
"I was nervous about outsourcing for a healthcare product. The documentation quality and security practices removed every concern. And at Pro tier pricing, it was a fraction of what a local agency quoted."
Priya Nair
Founder, MedTrack
"Four senior engineers at ₹60K/month each — comparable quality to what we'd pay ₹1.5L+ in Bangalore. Productive from day one, and the sprint process kept them perfectly aligned with our internal team."
Arjun Sharma
VP Engineering, StartupY
"We started on Basic and upgraded to Pro after two months. The upgrade was seamless, no downtime, no renegotiation drama. Their pricing is genuinely transparent — what's in the contract is what you pay."
Neha Kulkarni
Head of Technology, RetailCo India
"The monthly compliance report is something I've never seen from any other vendor. They track their own SLA performance and send it to us every month without us asking. That's accountability."
Vikram Iyer
CEO, HireRight Solutions
"We cut infrastructure costs by 40% and got enterprise-level support. The total cost of working with SoftGodam is lower than what we paid maintaining an in-house team that couldn't match this output."
Sandeep Rao
Director, ManufactureX
From Enquiry to Protected in 3 Steps
Choose Your Tier
Pick Basic, Pro, or Enterprise based on your uptime requirements. Not sure? Talk to us — we'll recommend the right fit.
Sign the SLA Contract
We send a written contract: response times, resolution targets, breach credits, and a 30-day exit clause. No lock-in surprises.
Go Live with Confidence
Your account manager is briefed. Monitoring is live. You have a named contact and a portal — ready from day one.
Q. Is SLA support only for software you built?
No. We can provide SLA support for applications built by any vendor, subject to a brief onboarding audit to understand the codebase, infrastructure, and known issues.
Q. What counts as a "critical" issue?
Critical issues cause system-wide downtime, data loss risk, or complete failure of a core business function for end users. Severity levels (P1–P4) are defined explicitly in your SLA contract, not left to interpretation.
Q. Can I upgrade my tier mid-contract?
Yes. You can upgrade at any time with 7 days' notice. Downgrading takes effect at the next billing cycle. There are no penalties for upgrading.
Q. What happens if you miss an SLA?
For Pro and Enterprise tiers, missed SLAs trigger service credits applied to your next invoice. Credit amounts are defined per severity level in your contract — not subject to negotiation at the time of breach.
Q. Do you support legacy systems?
Yes. We've supported Java monoliths, PHP applications, .NET systems, and COBOL-adjacent backends. We'll assess legacy systems during the onboarding audit and flag any constraints before we commit to an SLA.
Q. Is there a minimum contract period?
We require a minimum 3-month commitment for all tiers. After that, you continue month-to-month or lock in an annual rate for a discount (typically 10–15%).
Q. How do development project prices compare to SLA tiers?
SLA tiers cover post-delivery support. Project development is scoped and priced separately — either as a fixed-price SoW or an hourly/monthly retainer. We'll provide a detailed quote within 48 hours of your enquiry.
Q. Are prices negotiable?
Enterprise pricing is always custom-scoped. For Basic and Pro, the price range reflects scope variation — a simple app and a complex microservices platform have different support requirements. We don't negotiate by squeezing scope; we price for what you actually need.
Prefer to talk it through?
Book a free 30-minute call. No pitch, no pressure — just an honest conversation about what you need.
Get a Proposal in 48 Hours
Tell us about your system and we'll recommend the right tier — with a written quote, not a vague estimate.