Privacy Policy

1. Who We Are

SoftGodam is a software delivery company providing development, SLA management, and client-vendor coordination services. Our registered address is India. References to "SoftGodam", "we", "us", or "our" in this policy refer to SoftGodam and its affiliates.

This Privacy Policy explains how we collect, use, share, and protect information about you when you visit our website, use our platform, or engage us as a client or developer.

2. Information We Collect

Information you provide directly:

• Account registration details: name, email address, company name, phone number
• Enquiry and contact form submissions
• Support tickets and messages sent through our platform
• Developer applications including skills, experience, and portfolio links
• Payment and billing information (processed via third-party payment providers)

Information collected automatically:

• IP address and approximate geographic location
• Browser type and device information
• Pages visited and time spent on our site
• Referring URLs and search terms

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Deliver the services you have engaged us for
• Respond to enquiries, support tickets, and communications
• Send transactional emails (account verification, invoices, project updates)
• Monitor service performance and SLA compliance
• Improve our platform and services based on usage patterns
• Comply with legal obligations

We do not sell your personal information to third parties. We do not use your data for automated profiling or decisions that produce legal effects.

4. How We Share Your Information

We share information only in the following circumstances:

• Service providers: Third-party tools we use to operate our platform (email delivery, payment processing, cloud hosting). These providers are bound by data processing agreements.
• Legal requirements: When required by law, regulation, or valid legal process.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. If you close your account, we will delete or anonymise your data within 90 days, except where we are required to retain it for legal or compliance reasons (typically up to 7 years for financial records).

6. Security

We implement industry-standard security measures including encrypted data transmission (TLS), hashed credential storage, and access controls. No system is completely secure. We encourage you to use a strong, unique password for your account and to contact us immediately if you suspect unauthorised access.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your information
• Object to or restrict certain processing activities
• Receive your data in a portable format

To exercise any of these rights, contact us at privacy@softgodam.com. We will respond within 30 days.

8. Cookies

We use essential cookies to keep you logged in and maintain session state. We do not currently use advertising or tracking cookies. You can disable cookies in your browser settings, though this may affect functionality.

9. Changes to This Policy

We may update this policy from time to time. When we make material changes, we will notify you by email or by posting a notice on our platform. Continued use of our services after the effective date constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us at: