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Support
Application Support
SLA-backed. 24/7 available. Zero surprises.
📅 Monthly Retainer
Overview
Post-go-live support covering bug resolution, hotfixes, minor enhancements, and end-user issue handling — all under contractual SLA response times.
What Is Included
- Bug triage and root-cause analysis
- Hotfix deployment (SLA-backed)
- Minor feature enhancements
- End-user issue resolution
- On-call escalation support
- Monthly health and ticket reports
Our Promise
CRITICAL response under 1 hour, HIGH under 4 hours — in writing.
Best For
Live productsBanking and FinTechHealthcare
Engagement Models
Monthly Retainer
Flexible ongoing capacity